In production
Embedded OEM SDK
Assistance, glovebox and connected services within the vehicle brand's app.
OEM appv2.4.1
Assistance · Embedded SDK
GloveboxV16
OEMs · Vehicle leasing · Fleets
Beyond the connected vehicle: intelligence, context and continuity.
Incidence brings assistance, vehicle lifecycle services, an intelligent glovebox and real-time operations together on a single infrastructure.
Incident synchronisedReal timeSDK / API Ready
Beacon activated
Request assistance
WhatsAppAI agent14:32·V16 event
Operational workflow
From V16 beacon activation to incident closure, all on one platform.
A complete, automated workflow. Incidence supports every roadside incident — from emergency signalling to final resolution — within a single tool.
Live operational workflow
- IoT eventV16 activated
01
Contextual activation
The V16 beacon turns a roadside event into a connected digital trigger.
- Vehicle contextAI classification
02
Digital incident
Vehicle, driver and operational context in the same data layer.
- Live trackingOperational SLA
03
Real-time orchestration
Assistance providers, OEMs and operators coordinated through connected infrastructure.
- Lifecycle syncEvent synchronised
04
Connected closure
Traceability and data for OEMs, fleets and leasing companies when the service closes.
Vehicle lifecycle + contextual AI
Intelligent glovebox · In production
Intelligent glovebox
SEAT León · 42,180 km
Vehicle inspection due in 23 days
Oil change recommended
Tyres overdue for replacement
Manual available
Invoice OCR synchronised
OCR · 3 documents synchronised
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Intelligent glovebox
Contextual vehicle intelligence.
AI uses real documents, maintenance history and vehicle lifecycle data to deliver proactive alerts and strengthen the OEM–driver relationship.
Intelligent aftersales: more than file storage, it interprets the vehicle's operational context.
Vehicle inspection due in 23 days
Document OCR · Automatic reminder
Oil change recommended
Last service 14 months ago · Vehicle lifecycle
Tyres overdue for replacement
Contextual AI · Usage and mileage
- Document OCR: invoices, vehicle inspection records and policies linked to the vehicle.
- Predictive maintenance and intelligent aftersales for OEMs.
- Vehicle manual, servicing and reminders via push notification or WhatsApp.
- Natural-language questions informed by the vehicle's actual lifecycle.
“When should I change the oil in my SEAT León?”
Connected vehicle lifecycle
A lasting relationship with the vehicle.
Maintain traceability, aftersales support and the driver relationship even when the vehicle changes hands.
Operational CRM connected to the vehicle: context, services and communication that preserve the brand relationship.
- Loss of traceability after resale and outside the authorised service network.
- Recover context for aftersales, maintenance and connected CRM.
- Maintain the OEM–driver relationship with active connected services.
- Vehicle lifecycle, assistance and operations in a single operational layer.
Vehicle CRM · OEM
SEAT León · 2022
VIN ···· 4829 · Second owner
Vehicle lifecycle activePush notification sentOEM sync
Second owner identified
Context recovered
2 hours ago
42,000 km service
Preventive alert
Yesterday
Vehicle inspection (ITV)
Reminder in 23 days
Scheduled
V16 assistance
Event synchronised
14:32
Connected services
Aftersales and maintenance activated after context recovery.
Connected services
Connected capabilities for OEMs and fleets.
SDK, events and operations on one infrastructure — integrated from the outset.
In production
Synchronised events
Webhooks and APIs for CRM, fleets and operations with end-to-end traceability.
Event logLive
v16.activated14:32:01synced
incident.created14:32:04synced
assistance.dispatched14:33:12synced
ops.close—pending
In production
Fleet operations
Active incidents, SLAs, service networks and monitoring for fleet teams.
Fleet opsUpdated at 14:32
Active
47
+3 today
SLA
94%
Target 92%
Network in service128 units
Operations
Infrastructure already powering connected mobility.
An enterprise platform with real-time visibility, SLAs and events for product, fleet and OEM teams.
- Real-time active incidents and SLAs
- Synchronisation with OEMs, fleets and operators
- Events from V16 activation to platform closure
- Geographic monitoring and operational analytics
- Automation with operational control
- Enterprise infrastructure already deployed
Operations console · Live
Integration
Connected architecture for OEMs and fleets.
From the vehicle to the branded app and operations, with events synchronised in real time.
Distributed infrastructure · sync
Connected vehicle
V16 · Telemetry · Events
v16.activatedsync · 14:32:01
Incidence Platform
Orchestration and live data
incident.syncsync · 14:32:04
OEM / Fleet app
SDK · APIs · Brand
sdk.eventsync · 14:32:06
Operations
Vehicle leasing · Assistance · SLA
ops.closepending
Sync activelatency 42msEmbedded SDKREST APIsWebhooksDGT 3.0Fleet dashboardReal-time events
Ecosystem
Connected to OEMs, leasing companies and operators.
Partners from the connected mobility and assistance ecosystem, already integrated into live operations.
OEM
Roadside assistance providers
OEMs · Fleets · Vehicle leasing
The infrastructure connecting vehicles, drivers and operations.
Let's discuss embedded SDKs, connected vehicle lifecycle services and enterprise deployment within your ecosystem.