Connected Assistance
Connected roadside assistance
Digital assistance
WhatsApp · Voice AI · roadside tracking
OEMs and automotive
SDK · embedded services · connected vehicles
Connected infrastructure for critical operations
The platform thatconnectsroad safety operations.
Incidence brings roadside assistance, road operations and real-time data together for insurers, OEMs and public authorities. One cloud for every incident.
3
Integrated assistance providers
+300,000
Registered users
+4M
IoT devices deployed
+50
Data types in the data lake
3
Integrated assistance providers
+300,000
Registered users
+4M
IoT devices deployed
+50
Data types in the data lake
3
Integrated assistance providers
+300,000
Registered users
+4M
IoT devices deployed
+50
Data types in the data lake
Architecture
One platform. Three product lines.
Incidence brings assistance, road operations and data intelligence together in three product lines built on a single connected infrastructure.
Smart Operations
Connected road operations
Connected devices
V16 · connected cones · IoT
Operations
Alerts · coordination · monitoring
Mobility Intelligence
Mobility data and intelligence
Digital glovebox
Documents · AI · vehicle management
Mobility intelligence
Events · analytics · aggregated data
Insurers and assistance providers
Connected assistance that reduces delays and friction.
Explore solution
OEMs, fleets and vehicle leasing
Connected services integrated into the vehicle ecosystem.
Explore solution
Public authorities and road maintenance
Real-time connected operations and road signalling.
Explore solution
DGT 3.0
Approved connectivity and real-time traceability.
REST APIs
Two-way integration with enterprise core systems.
Webhooks
Operational events for immediate orchestration.
★ Key capability
SDK
Embedded integration into OEM and insurer apps.
Sample operational event
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Featured case study
Digitising roadside assistance with Incidence.
Challenge: Digitise roadside assistance and increase app adoption among policyholders.
Solution: Incidence SDK integration into MAPFRE's app, with the V16 beacon triggering the assistance service.
Benefits: More app downloads and engagement, end-to-end digital assistance, an improved customer experience and lower operating costs.
Greater digital adoption
Traceability across the entire workflow.
Real-time alerts
Immediate operational prioritisation.
Connected assistance
Live tracking for every assistance service.
Complete visibility
Monitor incidents and devices.
AI and automation
AI that answers, triages and routes. Across voice, WhatsApp and chat.
Automated voice and messaging support with intelligent triage and handover to a human agent when needed. An AI layer for your customer service operations, already in production with major insurers and assistance providers.
Intelligent triage
Classifies and prioritises incidents in real time, across every inbound channel.
Omnichannel support
The same AI handles voice, WhatsApp and chat. Customers choose how to get in touch.
Handover to a human agent
When AI identifies a complex case, it transfers the conversation to a human agent with full context.
Operational metrics
Real-time volumes, autonomous resolution rates and SLA performance.
AI contact centre · Live
12 active conversations
VoiceWhatsAppChat
Active conversation
In progress · #INC-3041
MS
M. Sánchez · Policyholder
Voice AI handling the conversation
“…a puncture on the A-2, km 47, towards Zaragoza…”
Location confirmed · Dispatching recovery vehicle
Metrics · Last 24 hours
847
conversations handled
73%
resolved by AI
<8s
average response time
Clients and partners
