Mobile app
Policyholder activation and tracking.
Insurers and assistance providers
Automate connected assistance in real time.
Connect V16 beacons, WhatsApp, mobile apps and network operations to orchestrate every incident with enterprise-grade traceability.
Assistance console · Live
12 active
Operations map
#INC-2847
Assistance in progress
#INC-2841
Assistance in progress
#INC-2836
Assistance in progress
CONNECTED ASSISTANCE
From beacon to assistance in seconds.
Connected V16 warning beacons are now mandatory for signalling roadside incidents in Spain. Compatible with around ten devices, Incidence turns beacon activation into the start of a digital assistance process, through either myIncidence or the insurer's integrated app. Incidence connects activation, triage, tracking and closure on a single operational layer.
- V16 activation
01
Automatic activation
A connected V16 beacon triggers the digital assistance workflow.
- Manual or AI classification
02
Digital triage
The driver confirms the reason for assistance and the event is standardised automatically.
- Live tracking
03
Real-time assistance
The user, insurer and assistance network share the same operational layer.
- NPS / Audit
04
Resolution and traceability
Operational closure, synchronisation and service feedback.
Platform
Real-time operational visibility
Incidence centralises incidents, devices and operations in real time.
- Real-time active incidents
- End-to-end operational tracking
- SLAs and response times
- Coordination with the assistance network
- Automatically synchronised events
- Geographic monitoring and operational analytics
Operations console · Live
Channels
Assistance through every touchpoint.
Multichannel activation connected to a single operational layer.
An operational conversational channel.
Voice AI
Automated incident triage.
Operational layer
Event engineUnified dataReal-time operations
OEM SDK
Embedded in branded apps.
APIs
Two-way integration with core systems.
Contact centre
Handover to a human agent with full context.
Operational layer
Mobile app
Policyholder activation and tracking.
An operational conversational channel.
Voice AI
Automated incident triage.
OEM SDK
Embedded in branded apps.
APIs
Two-way integration with core systems.
Contact centre
Handover to a human agent with full context.
Operations
Measurable impact across the assistance network.
Omnichannel automation and operational visibility on connected infrastructure already in production.
<30s
Average digital activation time
-70%
Reduction in manual intervention
4 channels
App · WhatsApp · Voice AI · Contact centre
Real time
Events synchronised end to end
Faster response times.
End-to-end traceability for every assistance case.
Automated operational workflows.
Integration with core systems and provider networks.
Real-time data for decision-making.
Process compliance and auditability.
Integration
Connected architecture, built for enterprise.
A technical view of layers, events and core systems.
V16 warning beacon
In-vehicle activation
Orchestration and events
event engine
rules and automation
unified data
Insurer core systems
Policies and claims
Assistance network
Recovery operator · repair workshop · contact centre
Connected channels
WhatsAppMobile app
REST APIs
Voice AI
Webhooks
OEM SDK
Event flowProcessing and orchestrationExternal systemsInbound and outbound channels
Ecosystem
Connected to insurers, OEMs and assistance networks.
Partners and sectors within the Incidence ecosystem.
Insurers
OEMs and connectivity
Assistance network
Connected assistance infrastructure
Deploy automated assistance with Incidence.
Let's discuss integration, operations and enterprise deployment.